Server Rules/Rule 7

7. Ahelp interactions should be positive and respectful.

Please ensure that conversations in Ahelps stay respectful on both sides. Our intent is for every interaction to be a learning experience, and to be done with genuine empathy and understanding. Admin training is focused around engaging through empathetic interaction and positive engagement, so please enter interactions with the same mindset.

If you would like to lodge a complaint about an admin interaction, we heavily encourage you to do so via the proper channels in our Discord: rest assured that the report will not be seen by the person being reported. In the event that you are not content with the rulings and would like your report to be opened to be visible to the rest of the community, please let us know. If the report is about another player, we will not publicize the ticket. If the report is about an admin, we will publicize the ticket. This is to ensure that our admin staff is held to the highest standard, and to ensure that action is taken when needed if our administration team has failed in the experience we hope to provide.

We want to create an environment of mutual respect, where power structures don’t impact the ability to lodge actionable complaints. Your voice and your experiences are valid, please do not hesitate to let the team know when you encounter problems!